Frequently Asked Questions

Select the resume service that meets your need from the "Go to Store" button below. Once you submit payment online, additional information and instructions will follow in the purchase confirmation email.

You can pay with Visa, MasterCard, Discover, or American Express credit and debit cards, plus PayPal. Just choose your preferred payment option during online checkout!

Once you purchase a service, you will receive an email from me with the subject line “Next Steps to Take Your Resume to New Heights”. The email will include a link to complete a New Client Intake Questionnaire and a link to schedule your online resume consultation time. Your answers to the questionnaire will ensure that I’m prepared for our consultation. You have the option of uploading your current resume when filling out the questionnaire.

At our consultation, we will have an in-depth conversation to learn more about your career objectives and to expand on the online questionnaire you completed. Your preparation for this call is critical, as it will provide the foundation for your new resume.

After you complete your questionnaire and we finish your consultation, I’ll get to work on your resume right away. You can expect your personalized first draft within five business days of our consultation!

You will have the opportunity to review the draft and request any changes. Two rounds of revisions are included.

If you have revisions to request, please email me with your notes using Sticky Notes in your PDF editor or email your notes and requested changes to me in the body of the email. We can also discuss revisions over a 30-minute phone call which you’ll be able to schedule directly from the first draft delivery email.

If you fail to request revisions or stop communicating with me about your project in the two weeks after I deliver your first draft, I will send your final documents and consider the project complete. If you return later in need of revisions, a New Start Fee of $99 is required before additional work is carried out.

I will provide your customized, professional resume in Word and PDF.

Since you’re purchasing a service and your first draft may serve as a final document, there are no refunds once your first drafts have been sent by email.

Email is the fastest way to reach me at carol@newheightsresumes.com. I check messages there first, so that’s the best place to start!